Once we receive your enquiry, we will endeavour to have a conversation or at lease connect on email to ensure that we can be of assistance to you.  If this quick fact-finding proves mutually successful, we will send you out a confirmation of our proposed meeting, or virtual catch up.

We will have a list of items to have handy for that meeting, and also we ask that you consider taking time to do up a short form data collect.  Our first chat is about you getting to know us and us getting to you. You may have financial goals. Or you may have concerns or questions about your current situation. You may have a whole roadmap planned out and would simply like someone to take a look at it.

Ask us anything you like.

We will book in a time with you to meet for a free, non-obligatory assessment of the possibilities you could achieve.

During our first meeting, there is ample time for us to gain insights into your journey to this point.

Many of our clients have had experiences with Financial Planners in the past and we always like to hear what has worked and what hasn’t worked in the past.

During this meeting we will provide you our backgrounds, and also gather more data to ensure that we meet our compliance obligations and to ensure that we understand your timeframes, goals, current situation, and also how well suited you are to various investment risks that you may face when undertaking various investment strategies.

Feel free to enquire about fees, or the further process during this meeting. We are very transparent with this and have been providing fee for service for over 12+ years now to our clients.

We offer various programs that are goal-based, or strategic based advice to suit every clients particular needs during this free consultation we will offer to you the specific course of action that we feel suits your risk profile, timeframes, current circumstances and comfort levels.

Once we have agreed on progressing the working relationship further, we’ll provide you (within approximately 3- 5 business days after the free consultation) with a short summary of the particular.

This will include expected fees, knowing clearly that this Summary isn’t product specific and therefore will not be able to fully prescribe the full advice (more on that later). We can deliver this in many ways, whatever suits you.

People are busy, and some of our clients will request an email that they can go through together over a coffee or wine, for instance. Some clients are more visual learners and may want to come in to have us go through whiteboard discussions.

We are able to adapt to many requests, just don’t ask us to sing for our supper!

This is a dynamic process and where we find our clients or prospective clients can see how we are different, since this is all about you: your current situation, what Financial success means to you, and how to get there.

Depending upon the complexity, and the extent of your advice we will either move to going through a virtual or face-to-face strategy meeting.

This is where the actual steps start to be dictated by client’s level of commitment to the process.

If we need to go back to the drawing board, and amend some of the figures, or assumptions from the Exec Summary, then that will only take us a day or two.

Whether we have needed to amend any areas of possible advice, it is most likely at this stage that we will take you through our calculators and projectors and ask for your input so that you are essentially driving the end game of your Financial success.

We are firm believers in our clients owning the advice process so that it ends up being a living, breathing engagement from all parties involved.

Whether we are discussing a full comprehensive advice process involving all aspects of your financial goals, including Life Insurances, Mortgage Broking, Estate Planning for instance, or advice limited to a few areas, we prefer to meet to deliver the Advice document to our prospective clients.

This is known as a Statement of Advice, and it can be very cumbersome, and it is important to meet to ensure that any further questions, or concerns that you may have can be addressed.
Often, within 2-3 weeks of our first consultation we will be able to provide you with our written, formal advice.

The advice delivery can, at your request involve proceeding with our advice, but more likely you may want to take the advice, and either get a second opinion or gain further understanding on what alternatives, strategies, and/or products have been suggested.

We won’t provide any additional pressure since this in itself is a fairly cumbersome process so we’ll make ourselves available following this meeting, if needed.

Our team will prepare the necessary documents, applications, and related processes for implementing the areas that you have agreed upon.

During this phase, again each client has the ability to self-select the areas that they wish to proceed on, and those that they want to put on hold.

We will go through an Authority to Proceed document that will allow one of 3 options:

1. Proceed with all of the advice
2. Proceed with the advice and amend, remove, or add certain elements to it
3. Do not proceed.

Once the implementation is commenced we will be in regular contact since there are likely to be ongoing questions, and uncertainty as you are taking on new products, log ins, and being inundated with new information.

We are always available during this timeframe to sit down with you if need be to ensure that the implementation is as smooth, and stress – free as possible.

All of the above are extremely important, however this stage is where we will impress you the most.

We have built a client-centric business on the back of being proactive with our regular reviews.

We will regularly contact you via our automated review process and provide you with options to meet face-to-face, or virtually, or to possibly send out the review (only usually done if you are extremely busy).

This essentially allows you to get comfortable over time with how we work with you and your underlying investments, or potentially services (such as estate planning, insurances, etc).

For clients that are in one of our goals – based timeframe specific programs, we will check in once a year too, for the purpose of checking how your actual results are trending towards your end goals.